"We've Been Really Satisfied"
"We opened our school here a little over two years ago and it’s a brand new facility to train medical assistants, dental assistants and medical billing professionals.
One of the things that were most important to me was the look of the facility to make sure that both the students and the staff have the best facility possible.
I found Jean before we opened and we hired Jean to perform all of the janitorial cleaning and maintenance services, and so it's been over two and a half years now that we've been with Jean. We couldn’t be happier, the facility looks great. It's really one of the first things that students tell us when they come in to take a tour is 'Wow, this is a great facility'. Whether its students, we've also had advisory board members that have told us and all of our home office visitors and it's the first thing out of anybody's face is how great this place looks.
It's attributed to Jean and Boston Quality and they've kept things looking brand new. It's two and a half years old, but it still looks as bright and shiny as it did the day we opened.
We're really pleased with Jean's services. This, where we are standing right now is the student lounge where students have the opportunity to eat lunch, to eat dinner. The students come a lot of times during meals. This is obviously a really important place to keep clean and Jean's staff keeps it sanitary and everybody enjoys it.
We do medical training and so we've got laboratory areas that need to be impeccably clean, and again, thanks to Boston Quality. The place looks great.
This is a great room, our dental assistants use this. They learn how to all of the chair type procedures and they also learn how to take x-rays. So as you can see, everything needs to be sterile and clean and students learn how to maintain the environment. Again, Jean keeps this place spotless and it looks great.
Overall we've been really satisfied and the other thing that I would add is that I've called upon Jean several times in the last couple years to go above and beyond. There has been times where we've been locked out of the building he has the building locked up and Jean is always quick to stop what he is doing to run over here, lock up the door and open door, whatever it may take. There's nothing that have ever asked him to do that he hasn't done.
- What was your first impression, you know, like the first week, what was your first impression of the quality of the service provided?
That is a great question, you're right. We are obviously nervous in the beginning and especially since the cleaning services typically happen when we're not here, supervised, so I was always a little bit worried. We had a couple of different services lined up that we have gotten quotes from, but every morning when I come in to this place it looks great and especially a couple weeks after we opened we had a big grand opening and where we would get VIPs and people from all over the country and it really shined the place up and so ever since the beginning it's been great. Like I said, we've had him for over two years and I don't plan on changing anytime soon.
- What types of comments did you hear about the women about the bathrooms, about the quality of the cleaned bathrooms, is it wonderful, amazing?
Jean's crew keep the bathrooms going and very well and we've got pretty high traffic, you know, a couple hundred students that are in here, the majority female staff and student body, and so the women’s restrooms are obviously going to get a lot of use. But they come in mid-day, they come in the evening and they keep the place spotless.
- If people would like to come here and see your facility and the level of cleanliness, and also if they would like to apply to any of your courses, what's the address here in the Boston area?
We are located at 540 Commonwealth Avenue in Kenmore Square, right at the intersection of Brookline, Beacon and Commonwealth.
- What type of courses do you guys have?
We have three training courses, we have dental assistance, medical assistant, and a medical building in coding specialist program. I think that at almost any business, you can go in and see the level of dedication and care based upon the cleanliness of the facility and that gets commented, you know, to me all the time. It's how great the place looks, it gives everybody a great first impression.
- In this case is Boston Quality affordable, from what is paid to Boston Quality to maintain this top level of cleaning, is Boston Quality affordable?
We find it very affordable, it's right in line with all the course that we got and the service is everything we could hope for.
Kaplan Career Institute